Terms and Conditions

Welcome to Tawa.co.ke. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before placing an order or using our services.

1. About Tawa

Tawa.co.ke provides networking equipment, ICT products and related connectivity solutions in Kenya. Our products may include routers, switches, wireless access points, fiber optic equipment, PoE devices, structured cabling accessories and other networking products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.

However, manufacturers may change product specifications, packaging or features without notice. Product images are for illustration purposes and may differ slightly from the actual item supplied.

3. Product Availability

All products are subject to availability.

If an ordered item is unavailable, we may contact you to offer an alternative product, provide an estimated availability date or arrange a refund where applicable.

4. Pricing

Prices displayed on Tawa.co.ke may change without prior notice due to supplier pricing, exchange rates, availability or market conditions.

The final price applicable to an order will normally be the price confirmed when the order is processed.

Any delivery, installation or additional service charges will be communicated separately where applicable.

5. Orders

Placing an order through Tawa.co.ke does not automatically guarantee acceptance.

We reserve the right to decline or cancel an order where:

• A product is unavailable

• Pricing information is incorrect

• Payment cannot be verified

• Fraudulent activity is suspected

• Delivery cannot reasonably be completed

Where payment has already been received for a cancelled order, an appropriate refund will be arranged.

6. Payments

Customers are responsible for ensuring that all payment information provided is accurate.

Orders may only be processed after payment has been confirmed unless alternative payment arrangements have been agreed upon.

Customers should only make payments using payment details officially provided by Tawa.

7. Delivery

Delivery times are estimates and may vary depending on location, product availability, courier services and other circumstances beyond our control.

Customers are responsible for providing accurate delivery details, including their name, telephone number and delivery location.

Tawa will not be responsible for delays caused by incorrect delivery information supplied by the customer.

8. Inspection of Goods

Customers should inspect products as soon as they receive them.

Any damaged, incorrect or missing product should be reported to us within a reasonable period after delivery.

Where possible, customers should retain the original packaging and provide photographs or other supporting information when reporting a problem.

9. Returns and Refunds

Returns and refunds are subject to our applicable Return and Refund Policy.

Products should generally be returned in their original condition, packaging and with all supplied accessories unless the product is defective.

Products damaged through misuse, incorrect installation, power damage, physical damage or unauthorized modification may not qualify for a return or replacement.

10. Warranty

Where a manufacturer warranty applies, warranty claims will be handled according to the manufacturer's terms and conditions.

Warranty coverage may not include damage caused by:

• Electrical surges

• Water damage

• Physical damage

• Incorrect installation

• Misuse

• Unauthorized repairs or modifications

• Failure to follow manufacturer instructions

Proof of purchase may be required for warranty claims.

11. Installation and Configuration

Some networking products require professional installation or configuration.

Tawa is not responsible for problems caused by incorrect installation, configuration or use by the customer or an unauthorized third party.

Customers should ensure that networking equipment is installed by a competent technician where necessary.

12. Website Content

All website content, including text, graphics, logos, product descriptions and layout, is provided for informational and commercial purposes.

You may not copy, reproduce or redistribute substantial parts of Tawa.co.ke content for commercial purposes without permission.

Third-party trademarks and product names remain the property of their respective owners.

13. External Links

Tawa.co.ke may contain links to external websites, manufacturers or related networking resources.

These websites operate independently, and Tawa is not responsible for their content, availability, privacy practices or terms and conditions.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Tawa will not be responsible for indirect or consequential losses resulting from the use, installation or failure of networking equipment purchased through our website.

Customers are responsible for ensuring that products are suitable for their intended network environment before purchase and installation.

Nothing in these Terms excludes any rights or remedies that cannot legally be excluded under applicable Kenyan law.

15. Customer Responsibilities

Customers agree to:

• Provide accurate information when placing orders

• Use products for lawful purposes

• Follow manufacturer instructions

• Ensure equipment is properly installed

• Protect their account and payment information

• Avoid misuse of the website or its services

16. Changes to These Terms

Tawa may update these Terms and Conditions from time to time.

Any updated version will be published on this website and will take effect from the date of publication.

17. Governing Law

These Terms and Conditions are governed by the laws of Kenya.

Any dispute arising from the use of Tawa.co.ke, its products or services will be handled in accordance with applicable Kenyan law.

18. Contact Us

If you have any questions about these Terms and Conditions, your order, delivery, warranty or return request, please contact Tawa through the official contact details published on Tawa.co.ke.

By continuing to use Tawa.co.ke or placing an order through the website, you confirm that you have read and accepted these Terms and Conditions.